![]() ![]() If any of the tests fails, it will suggest solutions. I was instructed to run this by Microsoft support to help diagnose an Autodiscover issue were having with our Hybrid environment. Its a wizard type tool that helps you troubleshoot a myriad of issues with Outlook and 365 services. The application will run a series of diagnostic tests and help you set up a new profile. For those who don t know (like me a day ago), the SaRA tool stands for Support and Recovery Assistant for Office365. After downloading the application to a Windows computer, sign in with your Cornell account and select the issue you want help with. Outlook keeps saying "Trying to connect." or "Disconnected"Īccording to Microsoft, the Microsoft Support and Recovery Assistant for Office 365 can help automatically diagnose and fix a range of Outlook problems. Shared mailboxes or shared calendars don't work. ![]() Primarily focusing on Outlook for Windows at this time, the assistant can help sort out problems like: Support providers who assist people with troubleshooting email problems may want to investigate the Support and Recovery Assistant for Office 365, recently launched by Microsoft. ![]()
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